True Juice understands that your trust in protecting your personal data is our most valuable asset. We are committed to absolute confidentiality and managing your personal information transparently and securely in accordance with the highest standards (referencing Decree 13/2023/ND-CP on Personal Data Protection).
1. Types of Personal Data Processed
We only collect necessary information to provide personalized health consultations and ensure successful delivery, including:
- Basic Personal Data: Full name, phone number, delivery address, email address, purchase history, and payment details.
- Sensitive Personal Data (Health & Physical Condition): Height, weight, nutritional goals, health metrics, lifestyle habits, and medical conditions provided voluntarily through our Quiz or consultation team.
2. Purpose of Collection & Use
Your personal data will only be processed for the following legitimate purposes:
- Personalized Regimen Design: Analyzing health data to suggest the most suitable and effective nutritional or therapeutic juice program for your body.
- Order Fulfillment: Processing payments, preparing fresh products daily, and executing home delivery services.
- Customer Support: Tracking program effectiveness, answering queries, handling complaints, or assisting with calendar postponements/modifications.
- Product Improvement: Conducting surveys to upgrade service quality and develop new nutritional juice recipes.
3. Security & Information Sharing Commitment
- Absolute Security: All customer data is stored on secure servers, with encrypted transmissions and strict access controls.
- No Data Commercialization: True Juice strictly commits to not selling, trading, commercializing, or sharing your personal information with any third party for advertising or marketing purposes.
- Limited Delivery Disclosure: Delivery details (Name, Phone, Address) are only shared with delivery personnel or logistics partners directly involved in delivering the juice to you.
4. Customer Rights (Data Subject)
Within legal allowances, you have full control over your data:
- The right to inspect, update, or correct inaccurate information.
- The right to request deletion of your personal data from True Juice's systems.
- The right to withdraw your consent for data processing at any time by contacting our customer service department.
5. Protection of Children's Data
For juice programs designed for children (under 16 years old), we require the consent and confirmation of a parent or legal guardian before collecting or processing any of the child's health information. The guardian has full authority to exercise data subject rights on behalf of the child.